Terms of Service

1. Acceptance of Terms

By using buzz-line software or subscribing to the managed hosting service, you agree to these terms. If you do not agree, do not use the software.

2. Self-Hosted (Free)

The buzz-line Docker image is available free of charge for self-hosted deployments. You may deploy it on your own infrastructure for commercial use with no restrictions on the number of sites, team members, or conversations.

3. Managed Hosting

The managed plan is a recurring subscription where we deploy and maintain a dedicated buzz-line instance on your behalf. Subscriptions are billed monthly or annually via Stripe. You can cancel at any time — access continues until the end of your current billing period.

4. Restrictions

You may not:

• Redistribute, sublicense, or resell the software
• Use the software to build a competing product or service
• Reverse-engineer, decompile, or extract source code from the Docker image

5. Cancellation and Refunds

You can cancel your managed subscription at any time. Annual subscriptions are eligible for a pro-rata refund within 14 days of purchase. To request a refund or cancel, email [email protected].

6. Data Handling

Self-hosted: Your conversations and data stay on your infrastructure. We have no access to them.

Managed: We host your instance and your data is stored on our infrastructure. We do not access your support conversations except when required for troubleshooting at your request. You can request a full data export at any time.

See our Privacy Policy for full details.

7. Availability and Support

We provide the software as-is. For managed plan customers, we aim to maintain reasonable uptime but do not guarantee specific SLAs. Self-hosted deployments operate independently of our systems.

8. Limitation of Liability

To the maximum extent permitted by law, buzz-line and its operators shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the software. Our total liability is limited to the amount you paid in the 12 months preceding the claim.

9. Changes to Terms

We may update these terms from time to time. Material changes will be communicated via email to managed plan subscribers. Continued use after changes constitutes acceptance of the updated terms.